Refund policy

Did our product not meet your expectations? No worries, you can exchange or return the item within 14 days of delivery.

In case you’d like to return or exchange an item you can contact us through info@thisisnowa.com. Please let us know why you want to return your item. Was it too big, too small, or did it just not meet your expectations? The more details you give us the better we can use your feedback to improve our products. We might even be able to help you find the exact piece that fits your needs!

Please be aware that returns without a return email cannot be processed. The item you want to return needs to arrive in perfect condition at our office in order for us to process your request. Nowa is not responsible for defects to the item prior to receiving the package.

You can return your item(s) to:

NoWa BV

Dorpsweg Ransdorp 80

1028BR Amsterdam

Don’t forget to let us know that the item you returned is yours, by mentioning you as the sender, or by adding a note with your order number!

Thanks!

The NoWa team