FAQ - We are here to help!

When will my order be delivered?

We strive to ship all orders within 24 hours. 

Some of the 14 karat items are made to order, which can make the delivery time a little longer (but is always delivered between 2-3 weeks). You always get a quality design at a fair price and we don't over produce. Our jewelry is worth the wait!

If your item is shipped outside the Netherlands, it will take a little longer. Delivery within the EU takes on average 4 working days. Outside the EU, the time between shipping and the arrival of the item depends on your destination. We will keep you informed! We will send you an email when your item is ready to ship and we will send you a track and trace code so you can keep an eye on your order.

 

What are the shipping costs?

The Netherlands

There are no charges for shipping within the Netherlands.

EU

For shipping within the EU, shipping costs of €15.00 will be charged.

Worldwide

It is possible to order our jewelry if you live outside the EU. For shipping outside the EU, shipping costs of €17.30 will be charged.

 

Can I track my package?

Within the Netherlands we work together with PostNL. You will receive a track and trace code through us. Orders within the EU will also receive a track and trace code once the package is sent, from the third party that sends your items. So you can always follow your order.

 

What is the return policy?

Did our product not meet your expectations? No worries, you can exchange or return the item within 14 days of delivery. If you want to return or exchange an item, please contact us at info@thisisnowa.com. Let us know why you want to return your item. Is the item too big, too small, or does the item not meet your expectations? The more details you can give us, the better we can use your feedback to improve our products. And maybe we can help you find the piece of jewelry that suits you best.

Please note that returns without a return email cannot be processed. The item you wish to return must arrive at our office in perfect condition for us to process your request. NoWa is not responsible for any defects in the item prior to receipt of the package. You can return your item(s) to:

NoWa BV

Dorpsweg Ransdorp 80

1028BR Amsterdam

 

Don't forget to let us know that the item you are returning is yours by including a sender or adding a note with your order number.

 

What if my item breaks?

NoWa guarantees quality. If your item breaks within six months of purchase, you can return it to us. We will repair it for you free of charge. First let us know that you are returning your item by e-mail: info@thisisnowa.com and mention what is broken. If you can attach a picture to show what is broken, that would be great!

After reporting via email, we will repair the item for free. Within 2 weeks we will let you know when you can expect your item in new condition. If your item broke after six months, you can make use of our repair service. For a nice price we will repair your item and send it back as good as new. The price of our repair service depends on the damage.

Please contact us via e-mail by letting us know what is broken and adding a picture of your broken item. We will get back to you within 2 weeks with the price of the repair.